Wifi Cancelation

[Pantelis1]

Hello, 

I am trying the last month to cancel my wifi subscription because we have moved out of the house but I have not been getting any replies and this month I was actually charged. Can you please help me?

[XRaySpeX]

if you no longer want any BB at your location, you phone EE on the Freephone no. in my sig. and give 14 days notice.

Have you considered doing a BB Home Move?

[Pantelis1]

I cannot phone to EE due to international restrictions can I not cancel it online?

[XRaySpeX]

No, you cannot cancel online. Either:

1. You may write to them giving your notice of cancellation at:

   EE Customer Services
   6 Camberwell Way
   Sunderland
   Tyne and Wear
   SR3 3XN
   United Kingdom

   Include your name, address, EE account number and/or EE landline number.

   Your 14-days notice will be taken from when they receive your letter.

2. Try calling CS on the Freephone no. in my sig. over Skype. It should be free.

[Pantelis1]

Can you please provide me with the number that should be free?

[XRaySpeX]

It's in my sig. : +44 800 079 8586 - Option 3 for Home Broadband & Home Phone.