Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi recently my broadband and land line was down, it took 1 week for the engineer to come, will I get a refund for the week I was without.
My EE broadband has been flakey for a week or two. Today it failed altogether. Of course no customer service is available. thanks ee
Hi, Please cancel my EE broadband No XXXXXXXXXXAs not Interested [Mod Edit: Removed account number from public post]
I have just bought an Asus DSL AX82U to swap for the EE Smart Hub but it seems I cannot complete the last step, and am hoping someone may be able to help me with an answer or an idea. You may spot a 'faux pas' in my set-up. First I power off the SH a...
Hi my internet is flashing auqa colour and it has been like that for 1 hour
HiSince about April this year I have noticed that my broadband speed will drop from a max of up to 34mbps down to about 2mbps. I notice it when on video calls or gaming as it becomes unusable. It will then be like that for a short period of time befo...
How do I switch my mobile and internet provider
Hi, Same my internet is painfully slow, i have been told its where we live in the hills is the reason why its slow. The connection cannot handle more than one person on it at a time. I dont know what to do. I have run tests apparently its all good. I...
