EE smart hub external access

MitevTM · ‎29-12-2022

Hello,

I have some issues with external access to my network devices. I have EE smart hub and full fibre broadband. I opened the correct ports on the router and when I am connected to public WiFi I am able to access my devices but if I switch to 4g/5g I am not. This happens only to External ports which I open manually. For example Plex media port was open automatically and I don't have any issues with it.

Does anyone else have the same issue? Any help would be appreciated

Thanks

XRaySpeX · ‎30-12-2022

Are you employing a DDNS? If not, how do you cope with the changes to the router's public IP which could occur whenever the router resyncs. Could that be the reason the mobile can't connect to it?

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MitevTM · ‎30-12-2022

No, I am not employing DDNS. When my router change it's public IP , I do a manual configuration in mobile app settings and update it. I know it is a bit annoying but I do this only for 2 apps( CCTV and NAS torrent Client). I switched to EE home broadband recently and didn't had these issues before. That's why I am thinking it's something with the hub because I have done the same settings with previous ISP.

MitevTM · ‎02-01-2023

All sorted now. I deleted all forwarding rules, set up new ones, some factory resets and restarts and now seems to work.

Christopher_G · ‎03-01-2023

Thanks for coming back to let us know your solution, @MitevTM.
Chris