EE smart hub external access
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29-12-2022 11:55 PM
Hello,
I have some issues with external access to my network devices. I have EE smart hub and full fibre broadband. I opened the correct ports on the router and when I am connected to public WiFi I am able to access my devices but if I switch to 4g/5g I am not. This happens only to External ports which I open manually. For example Plex media port was open automatically and I don't have any issues with it.
Does anyone else have the same issue? Any help would be appreciated
Thanks
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30-12-2022 06:12 AM
Are you employing a DDNS? If not, how do you cope with the changes to the router's public IP which could occur whenever the router resyncs. Could that be the reason the mobile can't connect to it?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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30-12-2022 09:47 AM
No, I am not employing DDNS. When my router change it's public IP , I do a manual configuration in mobile app settings and update it. I know it is a bit annoying but I do this only for 2 apps( CCTV and NAS torrent Client). I switched to EE home broadband recently and didn't had these issues before. That's why I am thinking it's something with the hub because I have done the same settings with previous ISP.
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02-01-2023 04:34 PM
All sorted now. I deleted all forwarding rules, set up new ones, some factory resets and restarts and now seems to work.
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03-01-2023 08:17 AM
Thanks for coming back to let us know your solution, @MitevTM.
Chris

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