Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I've upgraded my broadband to fibre, received a new router without any additional information. I don't know if I need an engineers visit, if I should plug it in as I don't know if my new service is activated, my std broadband is working, any advice i...
Hi,have a busy house with 3 kids, so get occasional drop outs during the day, but for the last month the Smarthub has been routinely disconnecting itself from the internet around 2300 every night. This will happen a few times as the evening progresse...
My internet router ain’t connecting to my phone what is wrong with my EE internet can I just go back to BT it was much better.
Does anyone have an email address to contact EE? I've looked on the website and can't find it. I have landline, Broadband and mobile with EE.We had a lightning storm last night and now the landline is dead and I can't make or receive call on my mobil...
HiHaving EE fttp installed in a couple of weeks, want to use my trusted old TP-Link router (Archer AX3000) would like to know how to config for EE.Used to use it on BT was simply a matter of connect via PPPoE and entering a username and password, is ...
will it cause any harm to unplug my router at night to help save on energy usage. And is it worth switching off the router to save on electricity bills.
You said I can see my bill then where is it?
I need to cancel my contract as I am moving house
Not connecting not matter what I try on forums
I'm looking for a broadband supplier - I will be moving to a rental property for about 6 months. The issue is most of these providers have 12 or 24 minimum contract. Question - if i did opt for a EE contract can you move home and take your contract ...
