No broad band connection

[Lina8]

Hi, iam living in xxx xxxxxxxxxx xxxxxx , xxx xxx and there has been no internet at my place since last Thursday

kindly to support in fixing the issue

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Frondome]

Hi Lina,

This is a public support forum, meaning everyone can see your address. You would have to call EE for support. I highly suggest deleting your post for your own security. 

[Electra1997]

Hey Lina,

Just thought I’d give you the heads up that you’ve posted your address online. While it is doubtful anything bad will happen as a result it may still be safer to remove this post. 

[XRaySpeX]

@Lina8 : Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? 

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?