Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I was promised 900mb and I am only seeing 200ish. I moved from BT and I was getting a better speed with them. I called and was told it will take time to settle down.Sorry but I am an IT Professional and there is no settling down needed. Either the sp...
I want to keep the existing landline and number at my mother’s house whilst upgrading to superfast broadband. But EE says that’s not possible and are giving me conflicting and muffled information about transferring my contract to BT who says they can...
Anyone else having problems with their EE wifi? Ours isn’t working yet again! It went down for two days a week or so ago. And has been down again since yesterday. Very frustrating when you rely on it for wifi! Any idea when it will be back up and run...
We have just had ee broadband, the lighthas always been green from when it was fitted. Is this the right colour because the book says not but the engineer left it green
Why am i spending £36 a month on fibre broadband and landline with EE when ive just seen an advert in TV for the same contract at £24 a month how can i get this deal.
Hi all, I'm thinking about moving my existing BT FTTP Broadband to EE FTTP Broadband. Do I need to use the EE router that comes supplied or can I use my existing Ubiquiti router?Any noticeable drop in speeds or problems?Is the switch over fairly qui...
Apologies, I must be blind. Surely there is a simple link to the 'chat' option.. i cant seem to find a way to ask EE a question, so if I'm in the wrong place, I apologise..Question.. Is it possible to order an ee broadband package to start on a speci...
Data is ok (e.g. netflix streaming) but seems something was blocked by EE.It happened to me few days ago, at first I think its dns issue. Try changing it from auto to google dns 8.8.8.8 but doesn't help. If I disconnect the wifi using my mobile hotsp...
Hello, I currently have FTTP 900/110 with BT and am looking to switch to EE to avoid BT price hikes and also as I use EE for my mobile phone and so everything is all in one place. Do I place the EE FTTP broadband order the day after my BT broadband d...
Hi, I am trying to contact ee to cancel my broadband, however when I call the number from my 3 mobile phone, it asks me to input my mobile number (which I do not have from ee as I’m only a broadband customer) is there any way I can contact directly ...
