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I have no internet

Wiilll
Explorer

‎26-11-2022 10:55 AM

Literally that, no Internet

Been with EE for 2 yearmy plan changed on Wed (I think)

Today, nothing, one light on the router but that's it . . . .it has power

Tried contacting EE

No go, not that they don't answer I cannot even get the text to connect plus, no way of finding out why

 

Any suggestions would be a real help

 

Thanks

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎26-11-2022 10:58 AM

Welcome to EE's Home Broadband Forum.

What plans did you change from/to?

What does it say after you log into the router:

  • For a BrightBox: in the Internet section on the initial Status page or
  • For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)