Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi I am having EE Broadband with 900+ Mbps but when I am using the EE Smart Router with the wired line, the speed test hits a maximum of 90 to 100 Mbps. But when I try to remove the EE Smart router and use my old router Orbi RBR20 with the wired lin...
I've had no end of trouble since joining EE with full fibre 500 2 weeks ago. Today i was sent a new router and touch wood things seem to be on the mend.One thing that isn't fixed though is a huge drop in speed at night (around 2300 onwards). Congesti...
Router shows red light
Hi Guys, I have purchased a TP-Link AX5400 ArcherAX72 so i can benefit from WI-FI 6 and slightly better download speeds. However, I’m not too sure if i have set up both the Smart Hub (SH) and theTP-Link AX5400 correctly? I have simply turned the WI-F...
Hi,I'm not renewing my broadband I'm switching providers when my current contract expires at the weekend this is a courtesy email informing you to close my account when my plan expires on the 30th July 2022. Many Thanks Mrs Cathy [Mod edit: Please ...
Below are steps to follow to connect the smart plug with EE Smart Router (Latest Router). Step 1: Open the Router Manager Manager page http://192.168.1.254 Login with your details. Step 2: Click on "Wireless" --> "Change Settings" --> "Turn Off 5 G...
I Keep getting large bills from my previouse suppier EE salesman told me they would deal with it and it would cost nothing .
Openreach were working at the telegraph pole outside my house and since then I have no landline and no broadband.I have been given the runaround for nearly a week now by EE.I was originally told someone would be out within 2 working days but NO.I ran...
should I be due a refund, due to not having broadband for a month .
