Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
What on earth is with ee hardware being absolute trash. Using same as BT cable /openreach but new router’s wifi is barely pushing 30mb while cable is solid 900-1100mb !? the package is 1gb switched from BT to EE just to change price to lower for same...
As an employee of BT, Do EE give discount for broadband packages I take out?
I am new to EE Broadband on a Fibre package which is rated at 36Mbps. The actual speed test is 20 Mbps against the average local speed for the area is 60 Mbps. Do I need to switch packages or could this be a technical issue?Any suggestions are welcom...
As in a title, my broadband hasn't been working since 2 pm yesterday. After two hours of waiting I texted EE and asked for Advisor. During video chat we have checked everything what was to check, router still was flashing with aqua light, so I've boo...
I bought a new contract about 4 or 5 days ago, a 24-month contract and after 1 year I will move to another house, can I move my internet? And if I can't move it, I made the contract 5 days ago, they said you can cancel it within 15 days, how do I can...
Hi We are with BT for broadband/tv/landline but its costing £72pm. If I switch to EE fibre broadband but don't have a landline or TV package included does this mean I can't record programmes? I like to skip the adverts which is what we do at present ...
I've had 2 payments taken out within 5 days of each other and I was wondering why this is
I have the order number and gone through the long process of ordering a broadband to a new house that I moved to but have gotten no email of confirmation and struggle to find a ‘track order’ option
