Broadband

[Shellbelcher]

Hi I'm not happy my bill has been paid and today I just get cut off my interest what the hell out I back on now this I'd disgusting and ridiculous that you have done this 

[Mustrum]

@Shellbelcher  why do you think you were cut off?

Could it be you just have an intermittent fault?

Do you have a phone line, if so is it working ok?

What lights are showing on the roter? How long was it off for?

[Shellbelcher]

Not sure why all lights are on but the internet one is flashing orange it's been about an hour 

[Mustrum]

@Shellbelcher   Why not give the Broadband Care Team a call to see what has happened?

Contact us about your broadband and landline

Call us

We’re open every day:
Monday to Friday, 8am to 9pm
Saturday and Sunday, 8am to 8pm

Call from your EE mobile

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Call from a landline or another provider

0330 123 1105

[Shellbelcher]

I would like to call but as I have had this account for so long I don't remember my log in and password 

[Mustrum]

Well no one on here has account access, I like you is a customer so can only advise you on things to do.

It may get better by itself, it may not = you must have some way the Help team can identify your line.

[Leanne_T]

Hi @Shellbelcher 

Have you tried restarting the router?

Do you have a landline? 

Leanne.

[XRaySpeX]

Was it suspended because you paid your bill late?

[Shellbelcher]

No I didn't pay late I payed on the day it was due 

[Shellbelcher]

Yes I have I turned it off and reset it loads of times