Withdraw my application for installation

Nomzdagr8 · ‎02-10-2023

Hi there,

the day I applied for installation of my EE broadband

which was my mistake so the same day o called back and withdrew my application as they’ve also charged me for £20 as a deposit amount which was meant to be refunded anyway and now it’s been many days over I haven’t got back my deposit amount as well as I have received an email from “check your Bill on my EE”

my question is my internet is not yet installed so far which is been cancelled already and instead of getting back my £20 deposit amount why I am receiving this payment email…!

XRaySpeX · ‎02-10-2023

You should get your money back within 7 days.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Nomzdagr8 · ‎02-10-2023

And what should I do with the email I received earlier about check your EE bill status which is also set in my direct debit…!

I tried calling on helpline my waiting to get in contact was more than 35mins just a waste of time had to disconnect and contacted here. please update accordingly..!

XRaySpeX · ‎02-10-2023

It will just your initial bill incl. your deposit. Just keep an eye on your bank statement.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Nomzdagr8 · ‎09-10-2023

hey there,

it’s now more then 7 working days haven’t got my money back…!

Now how long will it take…!

James_B · ‎09-10-2023

Our Customer Care Team will be happy to check the status of your refund if you get in touch @Nomzdagr8

James

Nomzdagr8 · ‎09-10-2023

How can I get in touch…!
I cannot make call on EE’s helpline don’t know why but it’s not getting me through that’s why I am typing here.
pleasee update accordingly.

XRaySpeX · ‎09-10-2023

Are you calling 0330 123 1105 ?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)