Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I know this is a years old post, but I just had a call from this same number. I ignored it as I didn't know who it was, but they've left a voicemail to say they're just checking to make sure a fault I had with my broadband was resolved. Seems legit a...
Hello,I have recently moved house and decided to move broadband supplier to yourselves. The rooter arrived last night and I followed the instructions for setting it up however we do not have 4g in the house so I think this may be causing difficulties...
Internet been down (low speed 2mps) since 7pm, text bot kept me going with wasted info from 7:30 til 8 when it said... I'm now closed.Called the helpline again, eventually got through to someone at 8:50pm! They eventually git the Internet back up to ...
Please can you check my Broadband is working properly. Signal keeps dropping out
Are there any current codes to refer a friend to Briadband
No, I have broadband with you, but I got a message through to say the payment card had expired
I received my router today but can't activate it?
WiFi keeps crashing
I've not had broadband at home for over 24 hours. They were sending an engineer out tomorrow but I had to cancel, the number they gave me to call back (automated text) was for Plusnet! How do I now rearrange an engineer to come out, can anyone help. ...
I have no broadband connection. I have a solid red light on the hub.
