Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello does anyone know how long it take to get a email from EE for a account number?
My broadband is not working
Is anyone else having issues with EE broadband? For over a week mine is constantly disconnected. And when I attempt to check it through the EE website, the page can never be found. Starting to wonder what I pay for!
I placed an order for broadband on the 23/04/23 and I’m yet receive a go live date. I have had no further emails since I placed the order and confirmation of direct debit setup. My current broadband service with talktalk. I presume comes to an en...
Hi, I will be out of England until September. Please let me know if I can keep my number without paying monthly fees. Thank you!
Hi there we moved out in my house and moved in in new apartment, the new one already has Wi-Fi , now we don’t need BT Wi-Fi , can I have cancell my contract about this?
Hi, received an email to advise me my broadband contract was due for an upgrade, but when I try to go through the steps, it won't let me. I ve answered 3 security questions but they won't accept, even though I get 3 green ticks. I need to find my acc...
Hi all,I have just connected my new smart wifi router (the white one). The light is solid green when the instructions say it should be aqua. I've tried the factory reset button as suggested. The broadband is however working OK - does it matter about ...
We were promised to get better internet reception and connection from EE than from BT . We are constantly struggling to get connected to the internet in the afternoon. In the evenings BBC Iplayer and Netflix are interrupted every five minutes espe...
