Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Tried looking for info on renewing my broadband account but site says “Something went wrong, it’s our fault” “Call us.” Now it looks like something has been placed in a basket, which I cannot access due to the above message appearing. Don’t want to ...
When I log into myEE it says I need to register a service with my account. So I try to register my broadband but it won't let me. Says my billing account number is wrong.
Hi just a quick one if I cancelled my broadband subscription will I need to pay money?
I reported a FTTP broadband fault which has now cleared. How do I report that it is no longer a problem? The online and automated phone systems don’t seem to have an option for this
I am moving house and wanted to set up a broadband package in advance of my move in date so that the broadband was available on or shortly after my move in date. When I go to purchase a package online EE asks me when I moved into the property (past t...
I have the white router dual band but want yo attach my smart bulbs how do I turn off 5ghz please
We have had really poor coverage in WV8 How do we get a credit?
i have balance 25 pound how i can pay whereas i think you don't recive that but just in case I don't like any money in my neck this my relegon
Hello, I have recently upgraded my broadband from FTTC to FTTP, made the update early September.Unfortunatly it hasn't been upgraded yet as we are awaiting on open reach to do external work which has been escalated by EE. I took a day off work and op...
