Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Absolutely awful service. I was persuaded to move over from Sky after 20 years with a package including Broadband and TV. Since moving on 4 October it has been one issue after another. The TV package did not include what was agreed - mis-sold. The B...
I was told my broadband would be up and running by 19th October and its still not
I am considering moving from Virgin Fibre Broadband to EE Fibre Broadband when current contract finishes.However, we have no BT phone line inside our property, it’s connected from a telegraph pole in the street to our gable end but goes no further.W...
Read moreHello how cancel my brodband contract?? And what cost??Hello how cancel my brodband contract?? And what cost??
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would they be a chance to beta test or sign up to beta test the new ee tv
Hello, For the last few days WhatsApp not been connecting on iPhone11 when I am at home with EE broadband- works fine on mobile data and when on other networks. Tried all trouble shooting, phone off on on, data off and on, I’ve updated so got late...
Hi I’ve had email I have not payed my broadband bill for this month so I checked my bank account and it’s been payed can you check for please or could it be a scam
Phone line has been down for 10 days advised it should be working within 7 days due to damaged cable within the area. In the meantime my broadband and line are due for renewal. I agree new broadband and line deal and also tell them my phone line is s...
This may be the location.My mother has just passed away and she is the one with the Landline and Home Broadband account. I lived with her. I need to close this account. I would like to add EE Full Fibre gigabit to my existing MOBILE account as EE hav...
