Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Is there a problem with broadband in the TR15 area
For the last week my broadband connection has been dropping out in the mornings and now is refusing to reconnect. When I contact EE the diagnostics bot does not recognise my mobile number which is linked to the account, as I do not have a landline, s...
my broadband speed has dropped from 100 mbps to just 5 mbps
This EE broadband is big **bleep**
I have had no Internet connection for over 24 hours and router is flashing green. Can't seem to find how to report a fault any suggestions?)
Hi, I am switching from BT to EE Broadband which I am told is a very easy process as BT own EE. I had a phone call earlier with Simon Sutton who answered when I called BT and then said that they could manage the switchover easily. He emailed me the ...
Hi, we were having connection issues at home and were told by BT that we should get a replacement router, so we had one delivered from EE. (I have a mobile contract with them). It's turned out that we didn't need a new router at all, Openreach did so...
my broadband isn’t working and the router is just flashing green ! Help
Hey
I have the white smarthub and my sons laptop and ps5 etc are plugged directly into this. Everything in the house is wifi.I'd like to know how to restrict access to hub overnight. I know I can restrict the wifi through parent settings but that won't...
