Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 46310 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 90162 Views
  • 11 replies
  • 12 Helpful

Resolved! Smart hub plus

Unable to access hub manager for smart hub plus I have read severely other members having the same issue the ip address does do not allow acess

WiFi setup and Apple AirPlay issue

Hi, I’ve just notated to EE from BT, and setup my new router earlier today.   I’ve noticed that when I am streaming music to a speaker using airplay that every two minutes or so it ‘glitches’ or ‘pauses’, so there’s a tiny break in the music of maybe...

Mikegf04 by Investigator
  • 1670 Views
  • 14 replies
  • 3 Helpful

Save and restore hub manager settings

Just checking whether there is a way to save and restore all the hub manager settings. This was available with the BT hub manager.I have been advised to do a factory reset on the hub to try and fix a problem with my DECT phone adaptor. I refused to t...

IanAshley by Investigator
  • 93 Views
  • 5 replies
  • 2 Helpful

Resolved! Hub returned and still being charge

so I returned my hub and everything with it, but now being charged for none return. What I cannot believe is that EE is almost impossible to contact about this and not even a email address.I have the receipt, so is there an easy way to contact them?T...

pages with images slow to load

Been a customer of BT for many years, now moved over to ee due to the better pricing package offered, we have FTTC with 36 meg down / 6 upSince moving over a few months ago I have noticed a considerable delay loading pages with lots of images from, s...

davidwf15 by Established Contributor
  • 699 Views
  • 37 replies
  • 5 Helpful

broadband

is anyone else having issues with broadband? last 3 days haven’t had any wifi… they say there’s an outage but honestly i can’t see anything from anyone else having issues