Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hello - I have moved my mother over to EE broadband and Mobile (from BT) - Router installed and everything working on the day the switchover was due to take place. I plugged the BT TV box into the WAN port on the new EE router - while I'm not expect...
If you are with ee contract do you get free fast fibre broadband onnections
For a long time now my wifi at home has been poor. Quite often it’s ok for the first minute of using social media or online shopping then it won’t work and I have to switch device to 4G. Doesn’t matter the time of day. This is with iPhone 11 and iPad...
Hi I want to know why my wifi is playing up it’s been doing it all day
Wifi streaming buffers on tv apps at the same time every night (20.15) running 100mb/s no idea why, any one have the same problem?
Is there a problem with broadband in the TR15 area
For the last week my broadband connection has been dropping out in the mornings and now is refusing to reconnect. When I contact EE the diagnostics bot does not recognise my mobile number which is linked to the account, as I do not have a landline, s...
my broadband speed has dropped from 100 mbps to just 5 mbps
This EE broadband is big **bleep**
