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Unable to connect laptop

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Neil_F
Valued Contributor
Valued Contributor

‎29-11-2023 01:53 PM

Forced to move from BT to EE and it's been very stressful. 

This morning I try to connect my laptop wirelessly to the router but it doesn't show up in the list to connect to!

Searched online to no avail. Plugged old BT router in and all fine.

Laptop just won't connect as list not showing new EE router.

Any tips appreciated 

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1 SOLUTION

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Neil_F
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎01-12-2023 09:54 PM

Upgraded to the latest driver for the network card and all good now.

 

Thx for replies

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XRaySpeX
Grand Master
Grand Master

‎29-11-2023 02:01 PM

Which router is it? Have you disabled WiFi on it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Neil_F
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎29-11-2023 02:03 PM

It's an EE smarthub plus. All my other devices show the router name except my laptop. I've not turned wifi off. Laptop shows nearby routers just not my new EE one!

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XRaySpeX
Grand Master
Grand Master
In response to Neil_F

‎29-11-2023 02:08 PM

How old is your lappy? Does it support 5 GHz WiFi? If not, try temporarily disabling the 5 GHz band on the Advanced > Advanced WiFi page.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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Neil_F
Valued Contributor
Valued Contributor

‎01-12-2023 09:48 PM

They've sent me two now! ? £85 if I don't return it! Never wanted a second one.

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Neil_F
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎01-12-2023 09:54 PM

Upgraded to the latest driver for the network card and all good now.

 

Thx for replies