Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Voucher codes won’t release the Amazon voucher I should be getting 3 months after joining EE broadband. They are asking for an order number beginning DK I can’t find this on any emails I have can anyone help?
Hello Our internet went down at about 4.30pm on a Friday afternoon a couple of weeks ago and wasn't restored until about lunchtime on the Monday. Based on what I've heard, between a third and a half of our town was affected. I understand the proble...
I'm upgrading ee broadband next week. I've received the new router. Do I install it straightaway or do I have to do it when the upgrade happens? Thanks
I’m currently paperless and I need to my bills to be posted at my address
Hello, In the past we had the 64MB/s plan or something similar to that, we upgraded our speed to 144~ or around, the new modem and technician arrived and been setup, but we are still getting the old speed. What is the cause of this?
Hi Guys, Just after midnight a few days ago I noticed that my EE Smart Router had the green circle light change to a solid yellow light, meaning that the router had lost its link to the internet. I have two EE Smart Disks as well and so I rebooted th...
Hi, i want to block certain websites using OpenDNS but i can't set their DNS servers on the Advanced Settings/Broadband/Internet page. I tried disconnecting but they are still uneditable. I've tried in Firefox, Chrome and Edge. Thanks, Gary.
I've had no home landline broadband in TW5 9BQ since yesterday evening. All router green lights are solid except 3rd green one down is blinking. Mobile signal ok for all sites.I've not changed anything.Mobile WiFi symbol has a small cross it plus 'No...
An EE engineer came on Tuesday to check our smart hub and within 3 minutes said it was broken as he couldn't connect to it and said he had ordered a new one which should be with us in 24 to 48 hours. I want given a tracking order though - how do I tr...
I have recently moved address and brought my home broadband router and contract with me. Since then, my mobile is having issues with connecting to broadband at home. It can sometimes (generally automatically), but if connection is dropped, it's impos...
