Absolutely horrendous service!!! Been waiting since November 2022 to have fibre fitted, external box was fitted 11 jan 2023, informed not enough connections in box, 2days later informed by open reach connections added, told on 2 separate occasions by EE that engineer’s would be out to fit internal box, low and behold no show, no explanation, no contact! Have rang,text,virtual chatted, to recieve the same scripted response!! told it’s down to open reach, that EE can only check the account to see if open reach has updated it with a date, also been told that no work has been carried out to start the fitting of the fibre so I will need to wait for them to fit the external box which was fitted 2months ago,I have continued to pay my contract even after informing them only 1 person can use the Wi-Fi at a time or it just buffers! I’m paying for a service EE are not providing, nor are they willing to accept any fault. What an absolute shambles!! Told today I have to wait till 27th March 2023 for an update!! and that’s all they can do, they can’t give me a date, they can’t provide the service I am paying for!!
