Post here to ask/answer questions around home broadband and landline
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi all, I'm thinking about moving my existing BT FTTP Broadband to EE FTTP Broadband. Do I need to use the EE router that comes supplied or can I use my existing Ubiquiti router?Any noticeable drop in speeds or problems?Is the switch over fairly qui...
Apologies, I must be blind. Surely there is a simple link to the 'chat' option.. i cant seem to find a way to ask EE a question, so if I'm in the wrong place, I apologise..Question.. Is it possible to order an ee broadband package to start on a speci...
Data is ok (e.g. netflix streaming) but seems something was blocked by EE.It happened to me few days ago, at first I think its dns issue. Try changing it from auto to google dns 8.8.8.8 but doesn't help. If I disconnect the wifi using my mobile hotsp...
Hello, I currently have FTTP 900/110 with BT and am looking to switch to EE to avoid BT price hikes and also as I use EE for my mobile phone and so everything is all in one place. Do I place the EE FTTP broadband order the day after my BT broadband d...
Hi, I am trying to contact ee to cancel my broadband, however when I call the number from my 3 mobile phone, it asks me to input my mobile number (which I do not have from ee as I’m only a broadband customer) is there any way I can contact directly ...
Hi I am having EE Broadband with 900+ Mbps but when I am using the EE Smart Router with the wired line, the speed test hits a maximum of 90 to 100 Mbps. But when I try to remove the EE Smart router and use my old router Orbi RBR20 with the wired lin...
I've had no end of trouble since joining EE with full fibre 500 2 weeks ago. Today i was sent a new router and touch wood things seem to be on the mend.One thing that isn't fixed though is a huge drop in speed at night (around 2300 onwards). Congesti...
Router shows red light
Hi Guys, I have purchased a TP-Link AX5400 ArcherAX72 so i can benefit from WI-FI 6 and slightly better download speeds. However, I’m not too sure if i have set up both the Smart Hub (SH) and theTP-Link AX5400 correctly? I have simply turned the WI-F...
