Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I am constantly getting privacy not safe on majority of websites, no apps loading etc..... this is the same on all devices in the house hold. Any ideas?
My BT account was recently taken over by EE. I am trying to set-up my account in the App / Website - but when trying to link my broadband product I get a message saying my account number is invalid.I’m using the account number which was sent to me i...
For whatever reason the wifi on all my devices have not been connecting for the last few weeks I just keep getting the same notifications 'connected without internet'. Ethernet connections are all working fine. There is no phone line. If I factory ...
hi,My brandbord got down for sure. I found that cables were not propperly connected.Is it safe to buy EE wife for 30 days untill I get this sorted out?
So,My FTTP date of activation is 26th and the equipment is estimated to arrive on 24th. If my equipment arrives on 24th, can i request EE to alter the activation date to either the day of the equipment arrival or 1 day after (25th). Just curious?Also...
I am managing my mum's broadband from abroad. Do EE replace Routers regularly? I feel like mum has had hers for 12 years! Her Brightbox has Serial J210047430 on it. Appreciate any help!
I am currently with BT and my broadband contract doesn't expire till next June, but I contacted EE today to see if they could offer me a better deal even though I'm still in contract with BT.So the short answer was yes, £10 saving a month on what we ...
Good morning,I installed my new EE Smart Hub Plus having "switched" from my BT Halo Fibre to EE on contract renewal. I am on all rounder Gigabit. I connected the discs without a reset and the mesh is working fine. However the speeds are diabolical ...
Hi allI put in my account number and it say it has been identified. I put in all the details but it keeps saying my personal details don't match. Called 150 they said they would raise the problem but I have had no information. Any help gratefully rec...
HiLast week pushed over from BT to EE for broadband. My BT black disk no longer works as an access point in a far-away room.Could I buy another EE Smart Hub Plus router and use that, or am I better just going for a TP-Link access point, for example?I...
