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Early cancellation of EE broadband

Ig4000
Visitor

A friend of ours, an old lady, is moving to shared accommodation and has been told she must pay over £900 for early termination of her EE broadband as there still over 20 months of the contract to run. 
Has anyone any experience or advice on how to reduce this excessive almost punitive penalty. Thanks

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

There won't be! It's worked out according to an Ofcom formula. It is far less than what's still left to pay to full term, unlike mobile exit fees. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Mustrum
EE Community Star
EE Community Star

@Ig4000  a quick calculation shows that is £45 per month, which seems quite high for basic broadband, so are you able to find out exactly what services they have? They may have a call package which may be cancelled before cancelling the broadband.

Alternatively do they have any relatives or friends that she could move the broadband to via the house move service . She would still be liable until the contract ends, but  perhaps could come to an arrangement . 

It does seem odd that she would take up a new 24 month contract and want to leave so soon.

XRaySpeX
EE Community Star
EE Community Star

@Mustrum : A Home Move would reset a new 24 month contract. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP