EE broadban conection

Martinz · ‎15-08-2024

How long does it take from signing the contract until you get your home Wi-Fi connected?

They sent me text messages on my cell phone that they were doing work so that I could connect to the home WiFi etc... but it's been 3 weeks and they still don't tell me when they will connect my home Internet.

XRaySpeX · ‎15-08-2024

It usually takes 2 weeks but if they're having to do work in your area it could be as long as a piece of string.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Schockwave · ‎15-08-2024

Hello @Martinz ,

Welcome to the community,

You would have to ring customer service to find out, there is no account access and we do not know who you are, this is not customer service, but a public forum, sorry.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.