Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43905 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84795 Views
  • 11 replies
  • 12 Helpful

No broadband

Does anyone know if EE has any issues with the broadband in the Southend area as it went out yesterday and then came back on and again today I've woken to no broadband again just a flashing aqua light ? 

Broadband won’t work, stopped at midnight

I never watch Netflix late, tonight j decide to put on a movie, halfway through NO INTERNET! No helpline to call , done all the usual crap, SRILL no broadband and that’s an hour !! Absolutely raging and beginning to think this happens often, as would...

Blue aqua flashing light broadband

Hi we've tried just about everything we can find online to get broadband working. Turned on and off, checked cables, factory reset, tried a different cable and we still have blue flashing aqua. Please help. 

Moving Home - Broadband

Hi!We're due to complete on the sale of our house at the end of June / Start of July but there's going to be a month or so delay to the purchase of our next property. (moving in with grandparents in the interim). We're only 5/6 months into a 24 month...

hkl1991 by Investigator
  • 836 Views
  • 2 replies
  • 3 Helpful

Leaving EE

Hello,My contract for my broadband and landline ends on the 10th. My new provider will take over the line on the 20th. Will I still have broadband with EE until that point? Will I still be on the same tariff? My calls are included and I'm wondering i...

Lk141 by Visitor
  • 325 Views
  • 2 replies
  • 2 Helpful

How do I pay a cancellation fee?

Hi I cancelled my broadband and was told I could use the website to pay the cancellation fee as I cancelled the DD but it's no longer there. How do I pay - do I have to call cause that's just a pain also I got charged for a months bill on top of the ...

younisr by Contributor
  • 283 Views
  • 2 replies
  • 3 Helpful

Resolved! Need a solution

Where is option here in my ee app of family usages i want to share my data with my husband and there's no data gifting option.???? 

Re: Smarthub frequent reboots

They know its there fault , since 24th may every 2hours it goes down , dont let them try blame router or you , the only fault is joining ee , Hub has activated against the device management system , Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLIC...

DJSHAMONIX by Investigator
  • 3805 Views
  • 17 replies
  • 12 Helpful