Cannot connect to mail servers via EE Broadband

DAHLIA1987 · ‎01-08-2023

For some reason, I cannot connect to any mail servers through Outlook 2019 through my EE Broadband. It keeps saying it cannot connect. I've disable my VPN and Fireweall but this has made no difference so it appears to be the access via EE Broadband. IS anyone else having the same issues?

XRaySpeX · ‎01-08-2023

Has it worked before?

Who is your email provider? What have you put as the Incoming Server settings (all of them) in your Mail app, obscuring your name?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

DAHLIA1987 · ‎01-08-2023

I'm trying to access my emails on gmail and yahoo.com. I have generated passwaord and have the IMSP Server numbers but it won't connect to either. This is the settings for my gmail that I received from gmail:

XRaySpeX · ‎01-08-2023

Try taking SPA off both.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

DAHLIA1987 · ‎01-08-2023

No that doesn't work either. I still get the same error message:

XRaySpeX · ‎01-08-2023

Try making Encryption Method = SSL only.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

DAHLIA1987 · ‎01-08-2023

I'm getting the same issue. I'm not sure why all of a sudden I can't access my emails. Its becoming frustrating.

Chris_B · ‎01-08-2023

@DAHLIA1987 You didn’t answer @XRaySpeX first question

Has this work before?

XRaySpeX · ‎01-08-2023

You sure you've got your email addy & pwd exactly correct? Check them thoroughly! It should be working provided you got all email settings right. It isn't down to EE BB>

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

bobpullen · ‎02-08-2023

@DAHLIA1987 - has it ever worked?

...so it appears to be the access via EE Broadband

Have you confirmed this by trying from another Internet connection e.g. a mobile hotspot?

I have generated passwaord...

So you're using app-specific passwords? Why? Outlook 2019 has a tailored account creation option for GMail addresses.

There are a bunch of other nuances associated with app-specific passwords. Not least the fact that you need to have two-factor auth enabled on the Google account. Plenty of info here.