Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 43905 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 84795 Views
  • 11 replies
  • 12 Helpful

Resolved! Engineer visit necessary?

Hi all  I've signed up for EE fibre max.  I'm already on FTTC ADSL (getting 76Mbps) with Plusnet. Have a landline but hardly ever use it. They've scheduled an engineer visit in a week's time, but I'm not convinced one is necessary. I've already recei...

Mac address type ?

I have an issue with wifi calling on an s20fe and a a42 5g both work fine on WiFi calling apart from with my new ee router. A new router is on the way. I was looking at my WiFi settings on the phones there is one for mac settings it has 2 options it ...

kcurrie65 by Skilled Contributor
  • 566 Views
  • 3 replies
  • 1 Helpful

Resolved! EE bills

Hello,switched to BT on May 19, paid my last EE bill that was for the period from May the 1st to May 31, a few minutes ago EE sent me a new full bill for the period from June the 1st to June 30. Does anyone know why? Thank you

Antony4 by Contributor
  • 525 Views
  • 7 replies
  • 2 Helpful

double nat issue

I'm having an issue connecting to Ubisoft servers and I believe it to be coming from my double NAT type I'm wondering if there's any way to resolve this issue with the double NAT type.

MrBappo by Explorer
  • 736 Views
  • 5 replies
  • 0 Helpful

Early Activation

I have received my EE broadband router and set it all up today but my activation date isn’t until Monday 6th (5 days away), is there a way I can have it activated early? thanks,  

Router

I have just got Fibre Plus Broadband, everything works ok, but I am curious as to why I have received a black router, as when you see all the adverts fibre plus comes with a white router, is there any difference between the two?

VnM by Explorer
  • 544 Views
  • 5 replies
  • 2 Helpful

Broadband down

I cannot speak to a customer rep Iv my. Account number and everything however still no luck .. is broadband down in Chester it’s been 2 days and I need this for work ?  

Conlee by Explorer
  • 299 Views
  • 3 replies
  • 0 Helpful

Router-Access control

I'd like to set a schedule when the router turns off and on. I've been to 192.168.1.254 they only say to go to EE home app.I don't see anything about access controls on myEE.Anyone know how to set up schedule?Thx 

£27 Broadband Deal

Kevin Bacon is currently appearing on TV advertising the £24 deal, and saying there's also a £27 deal for existing customers, but I can't find any details online about it. Can anyone please advise?