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Broadband

Laura320
Visitor

‎02-08-2023 03:27 PM

I want to cancel my broadband please but it will not do it on my app

0 Helpful
2 REPLIES 2
Leanne_T
EE Community Support Team

‎02-08-2023 04:30 PM

Hi @Laura320 

Thanks for coming to the community. 

To cancel the broadband account you would need to call us. 

Please call us on 0330 123 1105 and the team will be happy to help. 

Leanne 🙂

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XRaySpeX
Grand Master
Grand Master

‎02-08-2023 05:19 PM

You can't cancel thro' the app. To cancel your EE BB & Home Phone either:

  1. If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice OR
  2. If you want to migrate your BB to another ISP other than VM or if you're moving to FTTP, you apply to them directly & they'll take care of everything bar your final EE bill.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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