Broadband

[Laura320]

I want to cancel my broadband please but it will not do it on my app

[Leanne_T]

Hi @Laura320 

Thanks for coming to the community. 

To cancel the broadband account you would need to call us. 

Please call us on 0330 123 1105 and the team will be happy to help. 

Leanne 🙂

[XRaySpeX]

You can't cancel thro' the app. To cancel your EE BB & Home Phone either:

1. If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 3) in my sig. and give 14 days notice OR
2. If you want to migrate your BB to another ISP other than VM or if you're moving to FTTP, you apply to them directly & they'll take care of everything bar your final EE bill.