@Sparxycat I have a similar issue with ITVX when all other TV apps work perfectly and the message on ITVX says my internet is the issue. I don’t ever have a streaming issue with other apps ever just ITVX. Just make sure there are no updates for the app. Netflix will not say it’s their app and will always says it’s your internet regardless if you say it’s not a problem with other services. All streaming services give this response even if you just say it’s their service and not any other service.
I’m running an Apple TV and the connection is over 5Ghz Wi-Fi and I’ve got 78meg connections speed. The Apple TV is around 7-8 meters from an EE smart Wi-Fi disk and the only issue is with ITVX and they will not except it’s there app and it’s my connection/internet. The only app. Oh and it’s only 1 of my 2 Apple TVs that have this ITVX issue. And I’ve uninstalled the app, restored the Apple TV to factory settings. Both Apple TVs are setup exactly the same as that’s an option when you link these to the same iCould account. But it’s not their app regardless of what I try according to them, I’ve even swapped over the locations of the 2 Apple TVs and the issue goes with the Apple TV so I know it’s not my internet connection as that changes depending on where the box is. All other apps on my Apple TVs work perfectly even my 2nd Apple TV with this app is ok. It’s just one Apple TV and ITVX.
As far as I’m concerned the app isn’t fully compatible with this Apple TV/firmware on it
