Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have a Plusnet Hub 2, which I believe is the same offered by BT. If I switch to EE broadband will the EE router/ hub have a different IP address? I loathe having to re-pair all my WiFi controlled devices to a new router/hub.
Has anyone used external antennas to boost the 4G signal on the hybrid hub. I'm in a good 4G coverage area but signal is poor on the hybrid hub.
I have currently got BT Broadband (£37) Landline phone....digital voice thingy (£9.25) and TV with EE (£20.97)My contract is about to run out (24 month)I hardly use the landline but still want to keep one. EE can save me about £10 a month if they sup...
hello dear sir or madam .. actually somebody using my account from EE now they got all my details they also take money from my account I spoke to the EE last two weeks they i told them somebody took money from my account from EE and they check t...
I am not sure if this issue has been dealt with on here before - apologies if it has!I am a BT broadband customer with about 3 months left on my contract. I am also a Sky TV subscriber - that contract also ends in about 3 months. It was my intention ...
I am returning a new smarthub plus (cancelled my order)I’ve received 2 envelopes one toBT returns Scotland and one toBT/EE returns Yorkshire.I called about which one to use after 20 mins manager said throw them both away and I would be sent another e...
Hi!So i work from home and need a static IP to connect to our databases otherwise we have to whitelist my IP everytime it changes which gets very annoying for me.Can i get a static IP assigned to my router or if anyone has any suggestions for setting...
hiafter some advice - I want to improve Wi-Fi connectivity in my home. I have just moved to EE900 mbps (prior I had BT 900 mbps with a booster box which gave me the coverage I needed)I want to purchase booster box(ex) and not rent at £7 per month. I ...
I have just joined EE and received the new so called smart hub, the set up was easy, however the coverage in my house is terrible and it only provides signal in two rooms, the speed is lower than the promised speed - promised 29mps receive 20 and tha...
