Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 45735 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 89037 Views
  • 11 replies
  • 12 Helpful

Bill

hi my we broadband has been cut off and I can’t pay my bill till the 11th is there anyway I could get my Wi-Fi back on till Wednesday I have no way of calling because I do not have phone to call up 

threej by Valued Contributor
  • 773 Views
  • 16 replies
  • 2 Helpful

New EE broadband merge with legacy EE Broadband

Hello,My mom recently upgraded to the new EE broadband. However, a new account was set up with a new EE ID. As a result, she can't take advantage of the mobile SIM discount since her current mobile SIM plan is under the previous legacy broadband EE a...

liamscor by Established Contributor
  • 1086 Views
  • 9 replies
  • 2 Helpful

Freeserve.co.uk chat

Long shot here.Does anyone know what the original sofwtare was that powered the old freeserve.co.uk chat rooms.I remember it was java based, but i cannot find anything about it online.Or can anyone recommend something that is very similar ?Or maybe E...

Resolved! EE App - WiFi Controls Not Working

Okay I have seen countless threads going back to March of this year saying that the WiFi Controls section on the EE App does not work. What is going on? All I want to do is pause my WiFi from 12am-5am. I have never once been able to access the WiFi C...

Billing

Since migrating from BT to EE cannot  view either mobile or broadband/ Landline info, on the EE app keeps saying issue and we are working on it.

Jersey3 by Investigator
  • 317 Views
  • 1 replies
  • 0 Helpful

Resolved! EE wifi hotspot login

I am an EE broadband customer and when I try to log in to WiFi hotspots whilst out it just doesn't happen and reverts back to the login page.User name and password are both correct but it never wants to actually work ????? 

Paulr10 by Investigator
  • 2812 Views
  • 15 replies
  • 1 Helpful

EE Tech Support -;Hybrid Connect

HiA question for EE Tech Support please?Long story short. I live in a rural location which is almost an hours drive to my nearest hospital. I require unbreakable broadband for my Digital Home Phone "landline" service to remain in contact with health ...

Landline/modem socket

hello, i was looking at contracts for my address and got suggested with a contract using ee smart hub but i do not have a landline or modem socket to plug the router into. So i was wondering if this router required that connection or can i just give ...

Broadband socket

Hello I ordered ee fibre 50 essential plan and I still haven't got my order but I am worried now that maybe my socket don't support the broadband can anyone confirm if this is fine 

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Alilaith by Explorer
  • 375 Views
  • 2 replies
  • 0 Helpful