Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
is there a challenge with BT DNS servers as some addresses arent providing a response although googles are?
Can anyone help I phone 150 number and no one knows what they are on about I want to if is a true Package or an error because when I log in to my EE ID and as to upgrade this package it gives me:Full Fibre Gigabit Full Works 1 Gbps download speed• 70...
Just renewed tv and broadband package so received new router. All good on the TV phones and Samsung tablet however my Lenovo laptop can't connect to wifi6 and my Lenovo tablet sees the connection but will not connect.Old router everything was perfect...
I have recently signed up for a TV and Broadband deal and was told on the phone that the first months bill would be free. However I am being billed from day 1. Any ideas how I raise / resolve this.
For the last 10 days, our broadband keeps dropping multiple times throughout the day. It can’t be reliably used for work calls or streaming tv. EE not responding to our conplaints via email - we were convinced to switch from BT. We’ve obviously rese...
I keep getting emails saying that I need to pay my bill, but when I log onto the EE app, it says payment cancelled or something like this or it says account cancelled
Hi,I have a WiFi 6 Smart Hub at home.Is there a way I can limit the download and/or upload speeds for a device on the network?I have recently acquired a vehicle that I've connected to the network so it downloads updates overnight, but have noticed it...
I upgraded to EE fibre from a very old copper connection and EE hub on 16th January 2025. BT installed Fibre on 13th February. My smart hub is plugged in correctly but is just flashing orange - no internet connection. The app says ‘order pending’ and...
