Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44227 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85634 Views
  • 11 replies
  • 12 Helpful

Unable to access a domain over broadband

It is possible to contact a network specialist at EE or BT to help resolve a problem. I am unable to access a particular domain and its services over my broadband connection.  I am able to access the domain and its services over the EE mobile network...

CCINS by Investigator
  • 107 Views
  • 5 replies
  • 1 Helpful

New or Existing Customer?

Hi All,  hoping someone can give me an authoritative answer to this, as I've had conflicting info in another forum.  I'm currently getting Broadband and phone from BT, and I've been with them for several years - I'm now getting ripped off to the tune...

MF40 by Explorer
  • 189 Views
  • 9 replies
  • 2 Helpful

Logs are not verbose

I have just transferred from BT FTTP to EE FTTP.  The BT Smart Hub 2 has been replaced with the EE equivalent. It is set up and working but I used to be see all the event logs on the BT hub, the logs on the EE hub are too basic for me and I would lik...

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Wireless and corded phones for hard of hearing seniors

I look after my nan and grandads phone and broadband bill as I work from here on occasion. They have wireless phones that do work however they are so quite and they are both hard of hearing and now due to the digital voice requirement their larger ph...

Imo13 by Explorer
  • 124 Views
  • 5 replies
  • 0 Helpful

Existing VOIP setup with new EE connection

Just signed up with EE to migrate broadband AND my current PSTN number to EE broadband and voip from Plus Net.Have existing (obviously different) VOIP number with The Number People using my Gigaset N300 IP cordless phone system.Had to configure the N...

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Wifi devices

Hi Anyone had issue's with some of their device's not showing up on the app ?. I've set parental controls to disable the wifi at certain times and added all of the kids devices to the group but after working for a few months the devices have disappea...

AndyH1ll by Explorer
  • 84 Views
  • 3 replies
  • 0 Helpful

Smart Hub SH31B ERR_SSL_Protocol_Error

I have an EE Smart Hub SH31B and have had no end of issues with it.I have three android devices two Tablets and a phone none of which can access the internet via the hubAll will connect to the Hub but not the internetAll I get is "cannot provide secu...

HughPB by Investigator
  • 115 Views
  • 4 replies
  • 0 Helpful