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Smart hybrid

Grahamwfc
Visitor

‎05-12-2025 08:35 PM

My smart Hybrid is connected and paired - it has the requisite solid green lights.

on Monday my Broadbsnd dropped for around 30minutes- I had a solid white light on the hybrid router but the EE TV box would not play any channels stating internet error.

My understanding is the reconnection is automatic but each time I get a drop from the internet it’s not working on my EE TV box.

Any similar issues or advice please?

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1 REPLY 1
JimM11
Community Hero
Community Hero

‎05-12-2025 09:15 PM

@Grahamwfc For your info below!

What doesn't work with Smart Hybrid Connect

When Smart Hybrid Connect is connected to the mobile network for your broadband, the following services won't work:

  • Digital Home Phone (landline)
  • some TV channels (subscription channels)
  • TV Box Pro (if you have set them as internet channels)
  • TV Box Mini

You can still watch content on your TV app (such as TNT Sports).

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