Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Changed to you as elderly father was told landline would no longer operate and would need to go digital. Also told his old number would port over to new digital service….. still waiting for this to be done and this is causing all sorts of issues … ho...
Do I need to send the old router back if so I will need a qr sticker for the box
I will have to change supplier if the new Hub Manager (currently in Beta) continues to omit functionality present in the current Hub Manager:1) It does not seem possible to identify online devices2) It does not seem possible to see devices by connect...
I am a customer that has been passed over from plusnet. I have registered an account and I want to link my broadband to the account. The problem is the only verification phone number available (even though the correct one is on my account details) is...
I was migrated to EE from Plusnet on 25th August 2026. The Smart Hub Plus arrived a few days beforehand and on the day my Plusnet Hub 2 light was red when I looked at it in the morning, so I changed to the Smart Hub Plus. Here are some issues:1) Th...
Anyone else had multiple issues with EE and poor customer service? Highly dissatisfied. The hub they sent doesn’t even work & for some reason I have to wait 2 months for my broadband to be set up. This is poor. Going to look at other providers and wi...
Hello,I am thinking of changing to the EE broadband. I will require a booster with twin ethernet sockets in my living room for my music system. Do EE provide a suitable booster with any of their packages or can anyone recommend a compatible booster t...
Afternoon All, I am really hopeful someone can help me as I’m going round in circles.My parents started off their broadband contracts with Freeserve all those years ago and have always stayed with whoever the subsequent business was, as a result the...
HiI've just had my 1.6Gbps full fibre installed yesterday and without my VPN switched on I'm receiving the full 1.6 down and 115 up. However when connecting my Surfshark or Mullvad VPN using Wireguard protocal the speed drops to around 500Mbps. I'...
Has anyone else used the Test and optimise your broadband options at the top of the help page? It seems to misreport, It says connectivity issues for me and no point to point protocol but I am not aware of issues, so I asked EE to run a test and they...
