Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
So, my 86 year old non-technical Dad is being moved to EE apparently on Friday, so he can keep his home phone. He's had a new router delivered and literally nothing else. He's phoned EE and got to talk to someone he couldn't understand very well and ...
Hi all,I'm trying to set up some smart home devices (e.g. LED light strips) and have been having trouble getting them to configured and connected via HomeKit (Apple). The manufacturer’s instructions recommend connecting to a 2.4Ghz wifi network. We h...
Hi all, A similar question. I've been booted off Plusnet have to use EE for now. Wireless HP printer now does not respond (it says printer is offline) and sound on Bluesky videos does not function. I've checked whether the hub is on IPv6, but it is I...
The neighbours have just been connected to fibre, but the service provider used my fibre box, without permission, I don’t want to cause issues but at no point was I asked if it was okay. I have already registered a complaint. Has anyone been in this ...
Changed to you as elderly father was told landline would no longer operate and would need to go digital. Also told his old number would port over to new digital service….. still waiting for this to be done and this is causing all sorts of issues … ho...
Do I need to send the old router back if so I will need a qr sticker for the box
I will have to change supplier if the new Hub Manager (currently in Beta) continues to omit functionality present in the current Hub Manager:1) It does not seem possible to identify online devices2) It does not seem possible to see devices by connect...
I am a customer that has been passed over from plusnet. I have registered an account and I want to link my broadband to the account. The problem is the only verification phone number available (even though the correct one is on my account details) is...
I was migrated to EE from Plusnet on 25th August 2026. The Smart Hub Plus arrived a few days beforehand and on the day my Plusnet Hub 2 light was red when I looked at it in the morning, so I changed to the Smart Hub Plus. Here are some issues:1) Th...
Anyone else had multiple issues with EE and poor customer service? Highly dissatisfied. The hub they sent doesn’t even work & for some reason I have to wait 2 months for my broadband to be set up. This is poor. Going to look at other providers and wi...
