Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Moved from Plusnet to EE to get a digital landline which I need. New Smarthub SH35a installed last week Monday. Connected to Internet by engineer. No internet next day engineer came back, said faulty router, ordered new one. New one arrived and i...
My partner and I have split. He was with Sky and is taking it with him. I’ve ordered EE, but when asked if I was moving into the property I said no (because I’m not, but now realise my mistake). Sky are now treating him as if he’s cancelling in contr...
Hello , for past few day in the evenings after 9 or 10 pm internet becomes very unstable , lights doesnt change but connection drops even few minutes for few seconds and then comes back . Router was bought few months ago and no it isnt hot , tiny bit...
Hiya, this has just happened to me and I'm ABSOLUTELY FUMING. Someone contacted EE to say they were moving into my address, but I'd only moved in a month before and had transferred my current BT account to EE to my new address. I received a random te...
I'm having a problem with the WiFi signal strength that is resulting in the EE TV Pro box buffering/pixelating on all TV channels (BBC, Freeview, Sky Sports, TNT).I've been with EE since June 2024 for both broadband and TV, initially on Full Fibre 30...
So I've just had my service installed, jumped over from ZEN. i HAVE THE 1.6Gb package that comes with the smart hub 7 pro and the WiFi extender pro 7 . The smart hub itself set up with no issues and i have all y my wifi devices connected. For the li...
Raised official complaint but received email saying complaint now been closed without any answer regarding my compliant or outcome of the complaint or reasoning for closing complaint
Does anyone have any recommendations for a wall mount for the smart hub pro?
Having read it is now possible to get 1.6gbs package with EE TV, I was wondering if anyone has been able to upgrade from a lower broadband tier to 1.6gb while keeping their existing EE TV plan?
