Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi - I've just spent the last hour on the phone with an eero support engineer trying to get PPPoE working. This is with my eero directly connected the full fibre ONT, no EE router in the setup. Here's the problem: According to the engineer, the eero ...
Anybody else still sitting at r3.8.24-R-1531355-PROD-1 from last year? Seen all the updated firmwares getting applied (although some a bit iffy) , just curious if anybody else is still waiting?
There are four phones linked to my landline account. The main phone rings out but I cannot hear caller but they can hear me. All other phones work. Also, if I dial out, no ringing sound on handsetbut call connects and they can hear me but I cannot he...
Back in April my broadband was down for 6 consecutive days. I was informed that there was an issue with connection (MSO) across areas in South Wales and because of this I would automatically receive compensation. EE now telling me that I do not mee...
A strange and very annoying thing has suddenly happened over the last 2 days - both our mobiles in the house have been dropping off the Wi-fi.The Router is a ~3 month old EE Smart Hub Plus. To satisfy some older devices I have both 5 and 2.4 GHz band...
Hello. I've just switched to EE broadband today from Plusnet. My Plusnet contract expires on 20th June, but the earliest I could select for EE broadband activation on the website was 22nd June.Provided my EE router arrives in time - is it normally po...
Hi - Just received our new EE router and we have been moved from BT as they are no longer going to be doing broadband in the future and it's all being switched over to EE. My blink sync module (for our CCTV) keeps saying the wrong password and I've t...
I have had enough of EE alrady, only been a customer for 10 days and it has to be the most frustrating experience. Extender wont pair with hub. Tried all options with no success
Are EE still working on the fix RE smart devices dropping off line?We have done all the resets and router settings (compatible, channel 6 etc), however over the last few days, just when we thought it was sorted, everything is off line again.Very anno...
