Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I have had enough of EE alrady, only been a customer for 10 days and it has to be the most frustrating experience. Extender wont pair with hub. Tried all options with no success
Are EE still working on the fix RE smart devices dropping off line?We have done all the resets and router settings (compatible, channel 6 etc), however over the last few days, just when we thought it was sorted, everything is off line again.Very anno...
It seems that an Arlo doorbell can only run on a 2.4GHz connection to our EE Smart Hub 6+. Google AI recommends switching off the 5GHz band in the router's management page, pairing your phone with the doorbell, then turning the 5GHz band back on. Th...
Are there any known problems with the EE smart hub wifi? Since joining EE I've noticed that the 5 ghz connection becomes unstable and after a while the 5 ghz network becomes unstable and my devices have periodic disconnects. I can see on my PC that...
My contract has run out with ee fttp 500 mbpsand landline . I have seen better deals from Sky , Vodafone, and Bt.will EE match these deals ? Is it best to phone EEOr go to the EE shop to haggle !If I switch to Bt would I be treated as a new customer ...
Hi,I recently switched to an EE Smart Hub 7 Pro and have been having a few issues since then.I can’t get my Smart WiFi extender to connect properly, and my Tapo TC70 camera also won’t connect to the WiFi. The camera works fine when I connect it to my...
Hi , I have been waiting for a return label
I terminated my contact with Sky on the 23rd March this year and was told that any cancellation fees would be taken care of by EE, now I have no notification from EE telling me this has been done, plus I keep getting either texts or Emails from Sky t...
