Post here to ask/answer questions around home broadband and landline
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelLatest firmware versionNotesSmart Hub 6 PlusSH30Ar3.8.30 Smart Hub 6 PlusSH31B...
Following a recent firmware update, some Smart Hub Plus customers may find that certain WiFi devices or WiFi extenders have trouble connecting. Our engineers have identified the cause of the problem and are now rolling out a fix to affected Smart Hub...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Hi again I have a very odd problem.My EE smart hub with software revision above, on factory settings, works fine with all attached devices, wifi and ethernet, but fails to show most of the ethernet devices on the Hub Manager My network page. It list...
does anyone know if it’s possible to get the 1.6g service without the router and other bits?i have no need for an isp sub standard router or wifi access points and my firewall and switch are already connected at 10g with a wan port that can take up t...
I contracted internet service for my home, received the router, installed it, but it's not working, even though the EE website says everything is working. And the first payment has already been deducted.
Hello,I have returned my kit after closing my account, however I’m receiving emails that I’ll be charged £85. I have the tracking proof to show it was delivered to them, but as I’ve moved abroad I cannot call their customer service. Is there an email...
I’ve recently taken out a new EE broadband deal with EE TV. I’ve had an engineer out today for the broadband but it’s having to be referred for some external work and will have to wait a few weeks. My question is that I’m getting emails to change ove...
Can someone explain to me why there's still no upgrade option for existing customers to 1.6 Gbps broadband from 900mbps. I have been chasing this for almost a year now, spoken to many customer reps who told me a upgrade process should be in place by ...
Hi All I am concerned at my move from BT to EE as the phone call to upgrade to FTTP with BT went OK BUT the switch to EE has not gone through. The order was cancelled as no land line added. The EE order on line is not working as the system has not up...
Hoping someone has some pearls of wisdom here?I recently moved from BT FTTP 500MB. Had bought whole home discs to provide necessary coverage, some running cat5 cable and NEVER had issues. Connection was good, frequently getting +400mbps on PS5 and +3...
I've just signed up for EE Full Fibre, so it seems a sensible time to replace my old router and APs (ASUS RT-AC5300, and two RT-AC68Us in Mesh mode, with AsusWRT Merlin firmware).What are people using these days for reliable house-wide wifi?I have an...
I have recently subscribed to EE broadband and have noticed that my router is broadcasting " EE wifi" . I would like to remove this facility but there doesn't appear to be any way ....can someone help? Thanks
