Broadband & Landline

Post here to ask/answer questions around home broadband and landline

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Forum Posts

Need Help with Your Home Broadband Speed or Connection?

To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further.   Using ...

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XRaySpeX by EE Community Star
  • 44196 Views
  • 2 replies
  • 10 Helpful

Changing Your WiFi Password on a Smart Hub

You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...

XRaySpeX by EE Community Star
  • 85554 Views
  • 11 replies
  • 12 Helpful

Wifi in public areas.

Since transferring from BT to EE on full fibre boadband I have been unable to connect to public EE wifi connections.It asks for details & then says not recognised.Anyone tell me what is going on? 

Nitonboy by Valued Contributor
  • 235 Views
  • 1 replies
  • 0 Helpful

Improving Wifi for my doorbell and cctv

I have EE through a router in the top of the house next to my work computer, pointed in the direction to get the best signal as we live in an old house in the middle of nowhere with trees etc blocking signals so i am loathe to move this router as its...

Coops51 by Visitor
  • 263 Views
  • 2 replies
  • 1 Helpful

Resolved! Wi-Fi 7 plus boosters

Has anyone got more than one successfully working on the network? I have 2 boosters but never got them both working at the same time, both tested and work, but one will only be usable at a time. One shows ‘online’ but no signal. This worked prior to ...

Gonz2 by Contributor
  • 1126 Views
  • 9 replies
  • 2 Helpful

Resolved! Flashing aqua light on smart WiFi plus

Hi.I recently moved to EE from BT and was sent some smart WiFi plus discs to replace the BT discs I had.  When I originally set this up, they had a solid aqua light.My broadband recently crashed and had to be reset.  The hub has a solid aqua light bu...

Philk65 by Investigator
  • 3636 Views
  • 8 replies
  • 4 Helpful

BT to EE internet switch

Hello thereHope you are well. I have an issue and I am not getting a proper response from anywhere hence trying my luck in here to get some updates. I really hope you can help.I was a customer of BT. My contract finished with BT on 5th Dec 2024. When...

Vikas10 by Investigator
  • 530 Views
  • 8 replies
  • 0 Helpful

WiFi 7 LAN ports

HI,Just moved over to WiFi 7 on EE and i am having trouble with extenders, i have 1 plugged into port 1 with no issues. i have another in port 2 and nothing works, i have tried ports 3 and 4 same results.i have also tried to connect the smart hybrid ...

rowsell71 by Investigator
  • 558 Views
  • 11 replies
  • 0 Helpful

EE Smart Hub Pro White list

I have a Heatmiser Neohub and the manufacturer has said to allow the Neohub unrestricted access to the internet I may need to add it to a white list in the firewall. They said to add the Neo hub Mac address to the list. Is this possible on the Smart ...

Huggons1 by Established Contributor
  • 429 Views
  • 5 replies
  • 2 Helpful

Analogue phone at times too loud.

Hi I have just started home phone, with phones plugged directly into the phone-router socket. (Know bug with print adaptor, menu systems dont work, ie.. press 2 for sales, press 3 for repair etc  So cant use wireless phone adaptor ). There are three ...

alan2012c by Contributor
  • 401 Views
  • 5 replies
  • 0 Helpful