Post here to ask/answer questions around home broadband and landline
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
I man from EE just knocked my door and persuaded me to leave virgin media signed up for “broadband” with free Netflix question is do I still get basic tv ?or will the tv just be black ?
My EE Broadband isn't working
I ‘upgraded’ to the ee router from bt around a year ago, but since my house is quite large, the kit was worse than my old bt stuff (even with 3 extenders). So I was told to go back to using my old bt kit. This is fine but I still have black spots aro...
Hi, I have recently upgraded to Full Fibre from FTTC. I was told at the time of placing the order that a new account would need to be created, which I was informed would not be an issue.Since the service has been connected, I am unable to view the pr...
Hi,Just off the phone from the "help" more EE Service frustrationBackground:I had complete loss of Service from EE from the 17th ~ 27th of NovemberWhen this initially happened I called and was ultimately told I needed a new Power Supply Unit for the ...
Having recently switched from BT to EE, the broadband service is pretty good. Once it wakes up. As has been reported in several places, the EE supplied hub is very slow to connect to the network, whether you use WIFI or Ethernet - I think dial up m...
When my broadband was installed a few weeks ago I was given two routers (hubs?) and I only need one. Can I return the additional one nd if so, where? thanks!
I recently migrated from BT to EE for broadband, took the 900Mbps package with the Smart hub Pro router, and have had way too many issues.The one that's really annoying me, and only started with the smart hub Pro, is my Sky stream now telling me that...
I'm writing this today as I've been without broadband now for nearly 3 weeks. To date I have been sent a total of 3 routers and they all do the same thing... Nothing. I've also had 2 engineers out and there's nothing wrong internally or externally wi...
I have a similar issue. We have fire to the cabinet and have a Smart Hub. Unfortunately, we have a number of devices that require a static IP which the SH wont allow to be set up. I purchased a TP-Link BE9300 router with the idea of the SH being set...
