Post here to ask/answer questions around home broadband and landline
Hey everyone, we just wanted to share some exciting news about EE Broadband. EE has launched Advanced Full Fibre, our fastest ever connection with speeds of up to 8Gbps. It's designed for the way homes use WiFi today, and in the future. It delivers ...
We regularly update your Smart Hub to keep your broadband secure, stable, and performing at its best, often adding new features and behind-the-scenes fixes. Hub nameModelCurrent firmware versionNotesSmart Hub 6 PlusSH30Ar4.26.3 Smart Hub 6 PlusSH31...
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Connection drops quite frequently which is proving very annoying and inconvenient when working from home. Speed checks normally say good speed so that’s not an issue - what causes the connection to frequently drop?
We have received our EE router today in readiness for the transfer from PlusNet to EE to allow a landline phone to continue. We purchased our exisiting router when we signed up to PlusNet and they gave us the credentials to enter in our router to se...
HiOn Monday this week, contractors for Openreach pre-installed fibre connections inside the hallway to each flat in the block where I live. I placed an order, and this triggered them to pre-install connection points to the other flats.I noticed that ...
Has anyone had the 'Free' upgrade to Full Fibre please? I'm just wondering how the changeover day went with BT Open Reach.
I placed an order broadband and tv august 7 and have not yet received an email confirmation is this normal and when does my 14 day cooling off period start
I am unable to register broadband to my account. Says account number not correct , which it is. Keeps logging me out. I have recently been transferred from plusnet. So far, not so good. Any ideas of how to register broadband on the account without b...
Hi can anyone help please?I have the EE smart hub 6 plus router. I work from home, I use a TP link extender as unfortunately a strong signal doesn’t reach the room I work from.Over the last two weeks, the main EE router has been changing channels twi...
WiFi Extender. Will a SE10A work with a SH30A router? please
Hi, recently accidentally sent my mobile phone using BT prepaid postal slip. Delivery was made to Scottish distribution, I have communication the phone was delivered by Royal Mail. The prepaid postal slip was for the return of my BT equipment/ EE. ...
EE app tells me I have altered the aqua light successfully BUT the light stays the same. It is too bright. The router is fine. Chat of little use. Can anyone tell me how to alter the light please?
