Post here to ask/answer questions around home broadband and landline
We’ve seen a few customers asking for help pairing their extenders wirelessly with their Smart Hub 7 Pro. We haven’t been able to confirm a fault, but if you need some more help, there’s a reliable workaround that usually gets things connected first ...
We're aware of reports from Google Pixel 8 users who are having difficulties connecting their phones to the new Smart Hub 7 Plus. When trying to connect your Pixel 8 to the hub's WiFi, you may find that it fails to connect at all, or connects very br...
To effectively help you with any Broadband speed or connection issues we would need to see some hard data about your line after carrying out a few short tests for starters, which will enable us to diagnose the problem and advise you further. Using ...
You may have seen in the News that some ISPs have had a security breach whereby their users' routers WiFi passwords have been hacked. You might want to change the WiFi password of your EE Smart Hub router in case a similar attack is made against EE's...
Had fallout issues with both new Pro 7 extenders filing to pair wirelessley, taking 20 minutes to re-pair, dropping off after pairing then just refusing to pair. Ended up reseting the extender again, disconnecting the Pro Hub 7 from the mains and sta...
Hi, new to this forum but as a BT EE member what I've read so far is very interesting and informative.We previously had a BT hub 2 for 3 years and the discs..EE convinced us to migrate over to the EE SH plus mainly for the WiFi 6. We've got the 1gb F...
I'm on gigabit full fibre. Download and upload speeds are as advertised and i'm happy with, but my latency is all over the place, which I notice when playing multiplayer games. When running a ping within command prompt or tracert, sometimes the ping ...
My wi fikeeps dropping to half every evening
The Smart Hub 7 Plus is annoying in various ways, but the most annoying seems to be that it doesn't do what I tell it!I have turned off the 2.4Ghz band for the "Main" wifi and also turned off the 5Ghz band for the "Compatible" wifi (so that there are...
My contract ended long ago, and they continued charging me excessive amounts without letting me know. But anyway, ive ended it all and im with someone else now. But EE wants the old smart hub back, as per everything with EE, they have a completely di...
Hello all Hoping someone might be able to help.I disabled the IPV6 on my Smart Hub pro 7 as I read online it can affect download speeds to consoles as I’m only getting around 600-700mbs when both consoles are wired to the Hub and can support up 1GB d...
Hi all, please help prevent a divorce!My wife works from home for the NHS and her laptop has always connected absolutely fine on our old sky broadband, but since switching to EE today, her laptop will not connect to her VPN and NHS client software et...
Hi,im new to EE so just checked what’s connected to my router and found - Silicon Labatofies - anyone know who / what they are ?if dodgy how do I delete them ?cheersSteve
I've recently got a Wifi Extender to help with connectivity upstairs in my house. This has worked great for computers/phones however since it's been on, I'm having trouble with my smart doorbell and a smart plug (both Tapo) connecting to the extender...
