WiFi pro mess

[Cardiffjamesh]

Ok so I renewed my contract in March don’t know why but thay sent me a wifi pro may b stock issue I don’t know was not complaining so bag came sent the other one back but apparantly I should lot of got the pro that are trying to make us pay the extra now and thay have cut me off from what little settings we where allowed lol account is a mess due to changed order and over pricing 

Your complaint reference:VOL***********

[mod edit: removed personal details from the community]

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[Cardiffjamesh]

 And in true EE fashion that close it  knowing  it’s still not working  😡😡😡 

[Cardiffjamesh]

 The daughter who suffers with adhd and  autism whole sometimes can’t sleep so she plays online games and chats in Video call with friends as she don’t really go out just woke me up shouting the internet is broken again low and behold it’s gone off 7 times and it’s only 5 am 

[Leanne_T]

Hi @Cardiffjamesh 

I am very sorry this has happened after the engineer has been and the fault has been closed. I can see the image showing the fault has been cleared advises it can take up to 3 days for the broadband and speed to get back to normal. Did you restart the router at 5am when the broadband connection dropped? If so, has this continued after the restart? 

Speak to you soon. 

Leanne.

[Cardiffjamesh]

No it eventually come back on then went on and off multiple times it should not need restarting multimedia a day the we bloke only did it under 12 hrs ago
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[Leanne_T]

Thanks for the quick reply @Cardiffjamesh 

I would suggest getting back in touch with our broadband technical support guides to see what the next steps will be to get the connection investigated in more detail.

Please let me know how you get on. 

Leanne.

[Cardiffjamesh]

I have there going to send some one else out again but we are going away for the week but the daughter staying home she is under 18 so can’t have a appointment until we get home or was today or a week Tuesday but that can’t book that far ahead

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[Leanne_T]

Thanks for coming back to me with an update @Cardiffjamesh 

I hope you have a lovely time away and when you get back please get in touch to arrange a date for an engineer to visit and hopefully get everything sorted for you. 

Leanne.

[Cardiffjamesh]

Yea will do can’t wate for our daughter to be complaining about it when we are away and she is home got to admit it’s not the best is it
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[Leanne_T]

I am very sorry and hope this is all sorted soon @Cardiffjamesh 

If you would like to discuss everything that has happened you can open a new complaint, if you don't have one open at the moment using the Make a complaint page and one of the complaints team would get in touch with you. 

Leanne.

[Cardiffjamesh]

Opened multiple just get closed unresolved but marked fixed lol 😂 are you EE ?? I’ve had contact with escalation’s about a month ago but lost there number are u able to put it on hear ??
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