bt bb and ee tv

[awelshman]

hello , i re-contracted my bb with bt ,my tv and mobile with ee all done by bt ,she ordered a new eetv pro box and wifi extender , according to bt both the box and extender were dispached with 1 tracking  number so i would assume they would be bundled together  but today postie only delived the extender ,if the pro box does not turn up who should i contact , bt or ee ?  my details in my bt app say i do not have bb or tv only mobile and in  ee i only have mobile also . anybody got any ideas thanks 

[awelshman]

hello , i re-contracted my bb with bt ,my tv and mobile with ee all done by bt ,she ordered a new eetv pro box and wifi extender , according to bt both the box and extender were dispached with 1 tracking  number so i would assume they would be bundled together  but today postie only delived the extender ,if the pro box does not turn up who should i contact , bt or ee ?  my details in my bt app say i do not have bb or tv only mobile and in  ee i only have mobile also . anybody got any ideas thanks 

[Rach_H]

Hi @awelshman,

Welcome to the Community!

We want to make getting set up as straightforward as possible, so I'm sorry to hear about this confusion. I'd recommend reaching out to the team at EE, and they'll be able to look into this for you. 

Rach