WiFi hotspots

[Melclooney]

Well, I can’t access( I don’t know how to really) my previous post about free WiFi advert.

EE said it was resolved. WELL IT WASN’T AND STILL ISN’T.

I even emailed the CEO and had no reply(Terrible) not even an acknowledgment.

Just to remind all,  to access free hotspots, the advert states ALL EE CUSTOMERS and BT broadband customers have free access to these. Well, all EE customers DON’T have access unless you have EE broadband. So I complained  and within 2 days EE  said complaint was resolved. No resolution was sent to me. I contacted ASA and they have confirmed the advert is MISLEADING and they will approach EE and tell them to change the advert.

I am pleased this will happen but I am disgusted not to hear anything from EE .  I’ve been with EE for15 yrs now and I am now thinking about leaving unless I hear from them.

[JimM11]

@Melclooney Hopefully it all get's sorted to the satisfaction for everyone!

[Melclooney]

Thanks for trying to help me further. Much appreciated 

[XRaySpeX · Accepted solution]

You are pressing Notifications from your avatar's drop-down. You should be pressing My Profile.

[bobpullen]

Worth noting that a mobile-only customer should still be able to access EE-WiFi-Auto for free (although recognise that's not what's being questioned here).

[Melclooney]

Totally agree. Thanks for support 

[XRaySpeX]

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@Melclooney wrote:

When I’m near a hotspot I press the hotspot button and up the add. 

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Probably that particular hotspot is part of EE's  WiFi Coverage Boost , a subset of the total EE public EE WiFi network that is accessible free to all EE mobile users. You won't see the same advert at the majority of the EE WiFi nodes. Hence I do not see it at my nearest hotspot.