WiFi Pro Booster not getting a signal

[Tinbum73]

I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working.

I’m not sure if this is a bug, or if something is wrong with the setup? I do seem to have lots of issues with speeds slowing dawn over the course of a few days, fixed by a reboot of the main router. 

[JimM11]

@Tinbum73 If it's all working and you think it's all good, then if/when the software gets sorted to reflect actually what is going on, i know this is hard, but do not worry. There is another post if you can or when i get time will look for it, but the OP took the extender, connected it up to the router by the ethernet, left it all for a day or so, switched it off and everything just all burst into life, but cannot remember the actual issue, think it was kind of app orientated but not sure. There are not many wifi 7 extenders posted so you would find it easy on a search, just a couple of weeks ago.

[JaimePB75]

Hi,

Did you manage to fix the issue? I have received today a new Wifi 7 extender but it shows the same "No signal" message, and no device is connected to it. I have already reseted it, no diference.

Thanks,

Jaime

[JimM11]

@JaimePB75 Have you followed any of the posting advice?

[Tinbum73]

Thank you. The whole thing is turning into a nightmare, Saturday, getting fed up of loads of issues, I factory reset all the WiFi hubs and router. Everything played ball, up until a hr ago, with things randomly disconnecting, despite showing as connected. 

Waiting on a call from EE

[JaimePB75]

If you mean connecting the extender to the router through ethernet, no, I did not, as the cable is behind a furniture and it took me a while to put it through.

However, the extender is paired, and I can plug a laptop connected to the extender by ethernet, and I have internet, so it is actually connected to the router.

On the router dashboard, I see the extender, but the connection type is “N/A”, whilst in the other extender shows as 6 Ghz. So, it looks like is not broadcasting any wifi network, although it is connected to one.

[JaimePB75]

BTW, the new extender has a newer firmware version, that is the one with problems.

[Tinbum73]

Interesting, meanwhile ee are going to send me another booster, not that I need it, but they want try it!

[Atlantys99]

i'm getting exactly the same scenario. I've got three Wi-Fi pro extenders and only one of the three is showing as having a strong signal. The other two are showing as having no signal but actually have a number of connected devices. 

the only time the status changes from no signal is if I move the extender too close to the router and then the status changes to "too close"

I think I'm close to giving up trying to get the app to show strong signal on all Wi-Fi extenders, instead I just need to focus on making sure that I'm getting a good service in all rooms. that might take some time

[JaimePB75]

In my case no device can connect to those extender with no signal on wifi, but they work if connected with a cable. Once connected, they are able to go on internet, but not showing on the local network. I wonder if this is caused by me modifying the SSID.

[Scottydog84]

One of mine is doing the same thing. Was having problems with it initially so moved it and once I found the right area in my house(upstairs on top of the wardrobe) it’s been showing strong signal for weeks but all of a sudden it’s started saying no signal yet a number of devices are connected to it and the light is aqua. Did you manage to sort yours? It’s so annoying.