WiFi Pro Booster not getting a signal

[Tinbum73]

I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working.

I’m not sure if this is a bug, or if something is wrong with the setup? I do seem to have lots of issues with speeds slowing dawn over the course of a few days, fixed by a reboot of the main router. 

[JimM11]

@Scottydog84 Well you were updated last night in the wee hours off the morning when you where fast asleep, so it may be one off two issue's so look at what the Extenders are FW wise, THEY should match each other in numbers. 

Would just leave it all as working, just incase it all goes pear shaped at present, until someone or yourself can confirm BOTH Router and Extenders are up at the latest, we know that you router is, but what about the extender?

[Scottydog84]

The FW numbers on the extenders are both the same as the main hub FW number. 

[JimM11]

@Scottydog84 Thanks for confirming that, the router and your extenders then look to have been all updated at the same time, part off this process at the end of the update is Reboot the device / devices, the choice is now yours, the router for sure would be reset and rebooted at the update, not sure about the extenders though.

As they appear outwardly to be working indication wise Aqua light showing good signal, you can leave alone and continue as is. IF you wish to you can power off an extender, leave a couple of minutes or so, re power and fingers crossed, it comes up works and at best case, the app shows correctly, NOT A FAN off this app control in any way/shape/format but it is what it is.

Not a Pro user or Extender user, Smarthub+ but primarily Asus Routers and AI mesh hanging of the EE currently...

You are the first to post this and as you were working before then new FW is leading it down the path, all your decision to what you think is best. 

[boflan]

I had this problem. I factory reset router, extender AND hybrid and it worked for a bit and then got "no signal."

As bizarre as it sounds, I then factory reset the ONT and it has worked perfectly ever since. It's now been back on for around 24 hours. Before this, it was showing "no signal" in less than an hour. May be a coincidence, but may also be worth a try.