WiFi Pro Booster not getting a signal

[Tinbum73]

I’m stumped with this. According to the EE app (manage, broadband) both my boosters show as ‘getting no signal’, if I click on them, they show as online (confirmed by the aqua light on the boosters) and that devices are connected to them and working.

I’m not sure if this is a bug, or if something is wrong with the setup? I do seem to have lots of issues with speeds slowing dawn over the course of a few days, fixed by a reboot of the main router. 

[JimM11]

@Tinbum73 Have a look on the web interface manager to see if it is showing anything different rather than relying on the app to try and get it correct. http://192.168.1.254

 and under advanced settings/advanced wireless, wifi extenders you may see what is going on with them, you will need the password to get access.

[Tinbum73]

Thank you. 

Last night I factory reset one of the boosters, which then showed online, but this morning my other booster which was showing online was showing no signal. Did a factory reset of that one, it now shows strong signal but the other one has now reverted to showing no signal. 

I’ve looked at the browser page and both show connected, albeit the one that shows no signal in the app has 34 Devices connected and the one that shows online now has 0 devices. 

Honestly baffled by the whole thing.

 

 

 

 

[JimM11]

@Tinbum73 Welcome to the world of software in general, and EE version is not out to help you solve anything in any quick manner, that's for sure, the quickest and easiest way, is use 1 device, stand about 5' away from the extender, do speed test couple of times, little bit of time between so you get the average. Switch the extender off, stay exactly were you are for the speed test and re run, if you have a connection to the router when off at that point, speed should drop dramatically because of the distance and no extender to help push the signal to the router....

What is connected to where is open to debate, do NOT use EE mesh so cannot comment on it's ability or how good the operation is, but will say experienced user posting's have all been good, especially wired backhaul to the router, wireless and mesh total connections are way open to how the operation is. There is a learning and bedding in of the mesh, have no idea timescale wise what/how it learns etc, but you do have to take it into consideration.

Only software that i can tell you off is wifi analyzer by matt hafner, it is PC or IOS, no android, but it is good at showing the primary device, ie my laptop, where it has latched onto MAC wise, so i do know exactly were it is connected to. Free version is fully functional, with its i think one day per month everything then clamped down for the remainder before opening up again. You may have your own that helps.

[JimM11]

@Tinbum73 Will look at your posted pictures when they get cleared!

[XRaySpeX]

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

[JimM11]

@Tinbum73 Can you explain the physical relationship of the Pro router to the 2 extenders, ie like, router is central hidden in the cupboard, behind a huge brick wall, and the 2 extenders are out in the open, along those lines. Mor info the better, mesh can be so so difficult...

[Tinbum73]

Router is out in the open, not in a cupboard and the boosters themselves are in nearby rooms, also out in the open. 

[JimM11]

@Tinbum73 Is the router central location, and ie the two smart wifi, left right of the router, roughly how far away from each other 20-30 foot, and each like through 1 wall to the router location. Just trying to get a feel for it, example OR installed my sister's EE last week, placed the router on the floor, when i measure various locations signal strength was about 65db, placed the router up at 5' above the floor and signal strength jumped to 40-45db average, dramatic effect on speed and general operation, sister asked me why has it got so good so quick, what did i do, nothing apart from lift it up, you do not want it on the floor was my answer. so whole home is now covered by one single EE router, nothing else is needed wireless wise. 

You can also have far to much wifi, but that is easy to spot, because wireless drops off the further you get away from the router, more than 30 foot, and you are looking to extend, but having the extender in the correct place is very important.

[Tinbum73]

I’ve always needed boosters, for some reason the WiFi just doesn’t travel far in this house. I get good connections and speeds, it’s this odd thing with the boosters showing a status that doesn’t reflect what it’s actually doing!