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Speedtest via app

Thos
Investigator
Investigator

Hi folks,  just received my new smart hub plus. Although my broadband  is working,  I cannot run a speed test via the ee app. Is there a problem that anyone knows about? Thanks.

1 SOLUTION

Accepted Solutions
XRaySpeX
EE Community Star
EE Community Star

@Thos : Try this speedtest instead.

Try a wired speedtest, preferably using an Ethernet cable, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

6 REPLIES 6
XRaySpeX
EE Community Star
EE Community Star

@Thos : Try this speedtest instead.

Try a wired speedtest, preferably using an Ethernet cable, here http://www.thinkbroadband.com/speedtest.html . Click on the "Results Page" button at the bottom of the graph you first see and then copy to here just the "Link to this result:" link that you see below the next main graph.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
JimM11
Brilliant Contributor
Brilliant Contributor

@Thos Appears to be working ok!

Screenshot_20241114_213309.jpg

Daveh46
Investigator
Investigator

Yes, I have the same problem. "Speed test failed"

Thos
Investigator
Investigator

Thanks to everyone who took the time to post a reply. 😀

Thos
Investigator
Investigator

It is working now folks 😀

20288dec.jpg

Mikeukldn
Investigator
Investigator

Speed test is not working inside EE app. 

DONT USE WIRED TEST! Come one, it’s just ridiculous solution and an inconvenient one! 
Download Speedtest app and it should be testing your speeds without a problem.