Smart Router Vs Smart Hub Plus

CRKF63
Explorer

‎09-02-2024 10:41 AM

Hi all 

recently upgraded to full fibre 900. 
I was expecting the smart hub plus but received smart router. I’m wondering if there is any difference at all? 

also when should I expect my speeds to improve? Ordered 900mbps but currently averaging 275 in the first 24 hours 

 

Thanks  

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4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎09-02-2024 10:46 AM

Main diff is SH+ supports WiFi-6, SR WiFi-5.

SH+ has many features dumbed out or only configurable by EE app.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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CRKF63
Explorer

‎09-02-2024 10:56 AM

Thanks. So should I go back to EE and ask for smart hub plus to be sent? 

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XRaySpeX
EE Community Star
EE Community Star
In response to CRKF63

‎09-02-2024 11:11 AM

If that's what your contract says.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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craigsbits
Investigator
Investigator

‎21-05-2024 07:11 PM

Usually you get what you paid for straight away.  Your measuring device phone tv etc. is probably the limiting factor.  A good check is to do multiple speed test at same time. Especially if you have a wired pc.  Your question about the hub is interesting. Smart hub plus is what they tell you you will get and smart hub 2 is what they actually post to you - hope you sent it back.

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