Smart Hub Plus on FTTC traffic issues

[Chiliblue]

Hi I was moved to EE from Plusnet due to wanting to retain a landline.

I was supplied with a EE Smarthub Plus and have been experiencing periods on traffic issues where the latency beyond the LAN goes high >1000ms and packets start to be dropped.

I have tried a second Smart Hub Plus and am experiencing the same thing.

I suspect something is happening with in the hub itself rather than a change in the connection between the hub and the cabinet, as the lan itself stays stable under load but the traffic through the hub really struggles, it is making streaming services unusable at times.

is there any traffic shaping and QOS occurring in this hub? There is very little to configure on the hub setup pages themselves, are there options CS can enable/disable to help with traffic?

I simply didn’t have these issues on the Plusnet router/modem

Thanks

[JimM11]

@ChiliblueAgreed, and anything but your external, internal looks real good and with the BT/EE there is no way to BQM the hub for an ICMP response so not easy to see and the reverse you are doing is good, attack from both ends would have been perfect, it's like a backup is being done and the EE Hub does not know how to handle it at all well.