Smart Hub 7 Plus Port Forwarding Issue

jsviper77 · ‎11-01-2026

Hi All,

Another Issue with the Hub 7 Plus, probably on others too.

When i create a Port forwarding rule, it always comes up with an error and doesn't save or eventually when it does save, it has created duplicate rules. Try to remove one and it removes both, aaarrrgghh! These EE hub are very frustrating.

I hope someone who can help sees this and my other post, to help fix these issues.

SamyM · ‎26-03-2026

Hi, where do I go to turn off the advanced web protect. It must be something that is only active with the EE Hub 7 Plus, as it does not seem to have any affect when on the EE Hub 2. Tried to go to the EE app then Broadband and each time I just get this screen. I get no further each time.

Something wrong somewhere.

Samy

Pecbeck · ‎26-03-2026

In the ee app, broadband-> manage > WiFi security. Mines off

You will need to pair app with hub first, if you've changed name the qr code on the hub won't work, need to select manually.

bobpullen · ‎27-03-2026

@SamyM wrote:
Hi, where do I go to turn off the advanced web protect. It must be something that is only active with the EE Hub 7 Plus...

Correct, it's only available on the newer hubs. I think there's a stripped down alternative for the Hub 2 but it's not quite the same thing. I could be wrong, but I imagine the app is expecting you to have a newer hub on the line and may well be throwing its toys out of the pram if you're using something else.

SamyM · ‎27-03-2026

Hi, I phoned EE and we went through connecting Hub 7 Plus going through the app to setup the device. It then gave me the option for the advanced web protection. So I disabled it with EE on the phone line and then did some testing for port forwarding. She talked me through what to do and port forwarding did not work. Tested the port and still closed. She then said she has not worked withe the RE Hub 7 plus before and she raised it withe her supervisor and then they agreed to raise a complaint and said they would call back when there was a resolution. After ending the call 30mins ish later I got a message that my complaint has been closed. This is what happens each time.

Samy